Terms and Conditions
Last updated: March 02, 2017
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.atharna.com website (the “Service”) operated by Atharna International Trading Company Ltd. (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Once an order has been dispatched we can no longer he held liable for any loss or damage to the order which may occur in the postal or delivery system. However, in the unlikely event that your order arrives damaged we will happily offer you a credit note or replacement. To complete this we will need to receive the returned order within 14 days of you receiving the original package. Please contact our customer services team to begin this process. In the unlikely event that you should need to return these items to us, it falls to your responsibility that these items return without loss or damage and that the costs of return are covered by you. Please note that we unfortunately cannot offer returns and/or refunds in the unlikely case that you do not like the item you have purchased. As soon as we have received the returned items, and once they have been checked by our staff, we will consider the replacement/credit note issuing. It is at our discretion as to whether the items are deemed damaged or lacking in quality. Please remember that we are working with artisans who may be sole traders and are experts in their fields. These are not mass produced items and cannot be expected to be uniform in the same way mass manufactured products are. Please note that any customised orders or jewellery orders cannot be returned as these specific items are unable to be resold. Our customer services team are happy to discuss any aspects of the above policy with you, please email them if you have any questions.
Right to Cancel
After placing your order with Atharna there will be a window of time in which you are able to cancel the order. Atharna is under no obligation to allow the cancellation of your order after it has been placed and if the window of time passes Atharna cannot be held responsible for this. The period of time in which your order can be cancelled is dependent on the order being processed, the stock being retrieved from the warehouse and the start of the delivery process. It is only before the order is received by our warehouse that it is possible for an order to be cancelled. If you reside in the European Union and wish to exercise your Right to Cancel within the given 14 days period please let our customer services team know as soon as possible. For more information on this policy please refer to the EU website and follow the procedures outlined. Please note that the EU Right to Cancel does not include personalised or made to order goods and Atharna will be unable to make any refunds for such items, goods and products.
Atharna values your trust and is committed to your privacy and security in relation to any personal information. We do not and will not sell or rent your personal information to any other third party. When you create an account with Atharna we ask for your name, telephone number, email address, country of residence and age. When a purchase is made on the site, we also ask for delivery details which include your address, and payment details. When you use this site you are responsible for maintaining the confidentiality of, and restricting any access to, your account. Any breaches to your account are not the responsibility of Atharna. You are prohibited from accessing the account of any other users which for which you are not authorised, for whatever use, in whatever context. You agree that you will not try to edit, change, alter, disrupt or delete any part of this site or of the technology behind it. We may at any point ask for further information which will be used to improve the quality of our products and services offered to you. A cookie is a small data file that is stored by your web browser and helps us to keep track of your shopping session and enables us to personalise any experiences you may have with us. If you do not accept the cookies you will be unable to use this website. All of our data collection and storage complies with the Data Protection Act of the United Kingdom. If you have any questions regarding the privacy of your data please contact our Customer Services team who will be happy to help.
Terms of Service
When you place an order with Atharna you are agreeing to purchase a product on and subject to the terms and conditions. All orders are subject to availability and confirmation of order price. In order to contract with Atharna you must be over 18 years of age and possess a valid credit card or debit card issued by a bank acceptable to us. Atharna retains the right to refuse any request made by you and also reserves the right to close your Atharna account at our sole discretion. If your order is accepted by Atharna we will send you an email acknowledging this which will confirm receipt of your order. This email does not constitute acceptance of the order and the contract of sale will only be formed once your payment has been approved and we have debited your credit or debit card. When placing an order with Atharna you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of the goods ordered.
Delivery and Dispatch
Atharna appreciates that our customers expect prompt and efficient delivery of all their items and endeavours for this to be the case in every instance. However, occasionally an unlikely event occurs out of our control which may slow, interrupt or end the arrival of your order. Atharna cannot take responsibility of items once they have left our care and are in the hands of the postal service or courier service. This includes, but is not limited to, postal delays, postal or courier strikes, damage in transport, loss in transport, theft and acts of God; any of which may impact the timely arrival of your order. Charges apply to all delivery options, unless specified in a promotional offer in which case refer to the terms and conditions of said offer. As we ship internationally please be aware that prices and timings may differ due to this. As we are often working with individual craftsmen and women and artisans there are rare occasions where an order cannot be fulfilled. If this occurs you will be contacted by Atharna at the earliest possible instance and a full refund, alternate purchase, or credit note will be issued to you.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Atharna International Trading Company Ltd. .
Atharna International Trading Company Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Atharna International Trading Company Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
These Terms shall be governed and construed in accordance with the laws of Saudi Arabia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Atharna products, and those of the artisans and partners we work with, are hand-crafted one by one. This means it is very rare to create two products that are identical in look and feel. Each item is based on traditional handicrafts and often is created using traditional techniques, because of this the products may have features appearing as blemishes that are not a product flaw, but are a result of these traditional methods. These differences make your product unique to you and one of a kind. We consider any features of this kind to be a benefit, showing the story of the product and the artisan who made the piece with their own hands.
Due to the hand-crafted, artisanal, nature of the products we cannot confirm that they are fire-proof, dishwasher proof, allergen-free, or can withstand high volume use. We advise that all products are hand cleaned, and hand washed or dry-cleaned.
The images of the product may appear different to the product you receive due to variations in electronic screens (desktop, laptop, tablet, phone or other variable factors between the image and the product.